mockup of Roli Burrito website

Roli Burrito

Website

A website that promotes the value of the restaurant and provides necessary contact information. In addition, the website provides nutrition information on all ingredients to help users learn about what they eat. Users could also book their meals on the website to take out or pickup.

Team

Personal Project

My Role

User research UX Design UI Design

Tool

Adobe XD Figma

Duration

1 month

Overview

The problem

We strive to provide nutrition information for all the ingredients and offer customers as much freedom as possible when ordering burritos.

The goals

Our objective is to create a nutrition calculator that allows users to access the nutritional information. Additionally, once they have finished making their selection, they should be able to place an order for the customized burrito directly.

Understanding the user

With the goal of assisting my friend's entrepreneurial endeavor in the restaurant industry, I took on the task of designing a responsive website for Roli Burrito. To ensure that the website catered to the needs of potential customers, I conducted extensive user research. This involved interviewing my friend to gain insights from a client's perspective and also reaching out to individuals in my network who had experience with online ordering. By gathering valuable feedback and insights from these interviews, I was able to incorporate user preferences and expectations into the website's design and functionality. The result is a user-friendly platform that effectively showcases Roli Burrito's offerings and provides a seamless online ordering experience.

Pain points

Pain points

  • Communicating the brand value
    Knowing what the restaurant serves is not enough. Users also value the brand's image. The website should not only provide functional information but also introduce the brand's culture.
  • Reservation/Order function
    The reservation/order function is what users are most looking for when they visit a restaurant website.
  • Nutrition information
    For customers following specific diets, they often struggle with the lack of nutrition information. Presenting all the nutrition information of our ingredients clearly is key.
  • ◆ Pick-up service
    Food delivery often incurs fees. Customers within walking distance would like to pick up their meals themselves. It is also important to allow users to search for nearby restaurants.

Persona

Problem statement

Aliceis a office worker who needs scheduled pick-up service because she needs to save time and money.

Alice is an ordinary office lady who needs to save money and strives for a slim yet healthy body shape. To relieve her stress, she enjoys going out and buying her lunch to bring back to the office. However, the restaurants are always crowded during lunchtime.

Alice's goals

  • ◆ Eat healthily.
  • ◆ Take a short walk during lunchtime to relax.
  • ◆ Spend as little money as possible.

Alice's frustrations

  • "It's a waste to pay for food delivery when the restaurant is so close by."
  • "Every restaurant has long queues during lunchtime."

User journey map

In most cases, customers find it difficult to obtain nutrition information.

Ordering on-site can also be a tiresome process, especially when there are a lot ofpeople during lunchtime.

Starting the design

Sitemap

On a restaurant website, users usually expect to have order and reservationfunctions. Therefore, a significant portion of the website focuses on these functions, along with the account function that allows users to manage their order and reservation history.

My goal is to ensure easy navigation for users, so I strive to keep the website simple and minimize the number of layers.

Paper wireframes

The challenge lies in making the list easy to comprehend and integrating the nutrition calculator with the order function.

Paper wireframe screensize variation(s)

Nowadays, people increasingly browse websites on mobile devices rather than desktops. Therefore, it is important to create a mobile version as well.

Digital wireframes

For a more precise representation and streamlined workflow, I have begun the process of converting paper wireframes into digital ones. Additionally, I am establishing a hierarchy for text and elements.

Digital wireframe screensize variation(s)

Low-fidelity prototype

View Roli Burrito Lo-fi website prototype

To create a low-fidelity prototype, I connected all screens involved in the main user flow. In Adobe XD, the components function helps to expedite the process.

Usability study

Parameters

Study type

Unmoderated usability study

Location

Taiwan,remote

Participants

5participants

Length

20-30minutes

Findings

Hereare the main findings uncovered by the usability study:

  1. influent checkout flow:
    After clicking on the checkout button, the next screen displays "Find a Roli Nearby." Some users may get confused because it doesn't appear to be part of the checkout process.
  2. Additional restaurant information:
    Itwould be beneficial to include the restaurant's opening hours and indicatewhich ingredients are currently sold out.

Refining the design

Mockups

The initial step of the checkout flow, which is finding a nearby Roli, often confuses users as it doesn't appear to be the starting point of the checkout process. To address this issue, I have implemented a checkout flow map that clearly indicates the section users are currently in, providing them with a better understanding of the overall process.

Users have expressed their feedback regarding the absence of information about open hours and contact details. In response, I have redesigned the home page to incorporate these crucial pieces of information. Now, users can easily access the open hours and contact information, ensuring a more informative and user-friendly experience.

Mockups:Screen size variations

High-fidelity prototype

View Roli Burrito hi-fi prototype

The hi-fi prototype I have developed follows the same user flow as the low-fiprototype, incorporating certain changes and improvements based on the resultsof the usability study. These enhancements aim to address any usability issuesand refine the overall user experience.

Accessibility considerations

  1. The color contrast is carefully chosen to be high, and I have made sure to avoid using colors that may pose difficulties for individuals with color blindness.
  2. Added icons on buttons to help people understand the meaning easier.
  3. To establish visual hierarchy, I utilized headings with varying text sizes.

Going forward

Takeaways

Impact

Feedback on the hi-fi prototype revealed that the design was intuitive and easy to navigate, while the order function was particularly straightforward and understandable.

What I learned

Every time I conduct a usability study, I receive valuable feedback that not only refreshes my thoughts but also highlights the interesting fact that everyone thinks differently. This realization has helped me become more receptive to advice and maintain an open-minded approach to design.

Nextsteps

  1. Conduct follow-up usability test on the website.
  2. Identify any additional areas of need and ideate on new features.

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